You need a team that is passionate about the ways in which they can make a difference in the lives of their members and their communities. CU Difference is passionate about helping your team recognize that working for your credit union is more than a job. From optimizing the member experience to building staff capability, we have developed programs that will teach your team how to act on the credit union difference.
Interested in learning more? Check out some of our most popular sessions below. Reach out to us today to discuss your team’s needs so we can design a program just for you. We can work with your team for an hour, a half-day, a full day, or whatever works with your agenda.
Service and Sales
- Creating Extraordinary Member Experiences
- Improv for Sales & Service Success
- Every Member Has a Story: Empathy Mapping for Better Member Service
- Moving from Goal Setting to Goal Getting
Keynotes
- The Power of Moments
- What Got You Here Won’t Get You There
- Made to Stick
Team Building
- The Best Member Service Rep in the World
- The Hunt for the History and Philosophy of Credit Unions
- Building the Perfect Mascot
VISION | BUILDING MEMBER CAPABILITY | OPTIMIZING THE MEMBER EXPERIENCE
BUILDING STAFF CAPABILITY | OPTIMIZING COMMUNITY DEVELOPMENT