Author: Ron Jooss, Credit Union National Association
After getting his start with credit unions recruiting members in his native Australia in the 1980s, Mark Lynch moved to the U.S. in 2004. Since then, he’s helped transform how credit unions think about and serve low-income families. In this article by CUNA’s Ron Jooss, learn more about Mark’s role in helping credit unions understand how CUNA’s Enhanced Financial Counseling Certification Program (FiCEP) can transform their service culture.
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